customer@askcolonies.org.pk
Last Updated: Sep-25
ACM Complaint Portal, we are committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and safeguard your information when you use our mobile application ACM Complaint Portal.
1. Information We Collect
When you use our App to register and submit complaints, we may collect the following types of information:
• Personal Information: Such as your name, email address, phone number, residential address, and any details you provide while submitting a complaint or registering an account.
• Usage Data: Basic technical information such as your device type, operating system version, IP address, and app usage statistics (for performance and troubleshooting).
2. How We Use Your Information
We use the collected information to:
• Register and manage your user account.
• Process and respond to complaints or service requests.
• Improve the functionality, security, and performance of the App.
• Communicate with you regarding updates, service notifications, or important information related to your complaint.
3. Data Sharing and Disclosure
We respect your privacy and do not sell or rent your personal information to third parties. Your information may only be shared:
• With authorized personnel of Askari management for complaint resolution.
• When required by law, regulation, or legal process.
• To protect the rights, safety, or property of our users or the public.
4. Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
• Access and update your personal information.
• Request deletion of your data (subject to applicable legal or operational requirements).
• Withdraw your consent for data processing, where applicable.
To exercise these rights, please contact us using the details below.
6. Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.
7. Children’s Privacy
Our App is intended for use by residents and authorized users only and is not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the App, and the “Last Updated” date will be revised accordingly.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy or the handling of your data, please contact us at:
Email: customer@askcolonies.org.pk
Phone: 051-111345678
Address: Askari 14 Rawalpindi